Simple HealthKit FAQ

• How do Simple HealthKit at-home tests work?
• What types of tests are available?

• How can I track the status of my testing kit?
• If I test positive for an STI, what should I do?
• Where is my sample tested?
• What do I do if my test result is inconclusive or invalid?
• Where can I find my site code?
• How do I use HSA/FSA benefits to pay for my testing kit?
• What factors may affect my laboratory test results?
• How are my results kept private?
• If I test positive for COVID-19, what should I do?
• How are Simple HealthKit’s laboratory tests analyzed?

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• How long does it take to receive my test kit?
• Do I have to take the test right away?
• What if I have questions about the directions; what should I do?
• What is Simple HealthKit’s policy on replacement kits?
• Can I get help if English is not my primary language?
• What if my kit is damaged or an item within the kit is damaged?
• What if my kit is missing something?

• How to collect your urine sample
• How to return your sample and view results
• How to collect your dried blood spot sample
• How to collect your serum sample
• How to collect your stool sample
• How to collect your oral sample
• How to collect a rectal sample

• How long is my sample viable for before it is not usable/post stability?
• What does it mean that my sample is post stability?
• What should I do if I’m concerned my sample will not arrive in time to the laboratory be usable/viable?
• What if one or more of my test samples are not usable when they arrive at the laboratory?
• Is it difficult to collect my sample at home?
• What if I collect my sample incorrectly or it is otherwise not usable?

• How do I get my test results?
• How long does it take to get my test results?
• What should I do if I get an abnormal or positive test result?
• How long can I access my test results on the platform?
• What if I have an abnormal or positive result and Simple HealthKit or my healthcare provider are unable to reach me on my phone?
• Can I print or download my test results?

• Who has access to my test results?
• Who is my data shared with?
• What steps does Simple HealthKit take to protect my privacy?
• What data is shared?
• What if I made an error when entering my info on Simple HealthKit's secure portal?
• What steps does Simple HealthKit take to protect my data?

• How do I register my kit?
• What if I have an issue while trying to register my kit?
• What if I register my kit too late? For example, after my kit is already in the mail or has arrived at the laboratory?
• What if the name or date I write on my sample doesn’t match my kit registration information?
• Why do I need to register my kit?

• What is your return & replacement policy for test kits?
• Can I cancel my order?
• How do I purchase or order a test?

• How long does it take to receive my test kit?
• When is the best time to mail back my kit?
• What if my kit’s shipping is delayed?
• Where can I find a tracking number for my kit?
• What if my kit or sample is lost when shipping back to the laboratory?
• Where is my kit or sample?
• What if I can’t find my tracking number or my kit doesn’t have one?

• I already returned my test kit; why am I still getting asked to return a kit?
• Do I have to take the test right away?
• I recently took this test at a clinic or my doctor’s office; why am I being asked to take this test again?
• I recently moved; will I still get my test results if I elected to receive notifications by mail?
• Can I send my test results directly to my doctor?
• I want to opt-out of all future communications; how can I do that?
• Why am I being sent this test when I didn’t directly purchase one?
• Where is my gift card?
• When can I expect to receive my test kit after I learn that I’ve been enrolled in a testing program by my health plan provider?

• Does my program fee include the cost of medication?
• How is the medication taken?
• Are GLP-1s right for me?
• When can I expect to start losing weight?
• How much weight can I lose with GLP-1s?
• What are compounded medications?
• What can I expect after I sign up?
• What care coaching is provided?
• How do I join/start the Simple Weight Plan (TM)?
• What’s included in the SImple Weight Plan (TM)?

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• What is diabetes?
• What are the symptoms of kidney disease?
• What do the results of a kidney function test mean?
• What does the Diabetes test measure?
• Can I use an at-home diabetes test to diagnose my condition?
• What should I do if I get a positive result on a Qualitative BHCG test?
• How long does it take to get results from a Qualitative BHCG test?
• How can I manage my diabetes?
• Can I get too much Vitamin D?
• What is a Vitamin D test?

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• How do I return the Sexual Wellness Test?
• How do I collect a urine sample for the Sexual Wellness Test?
• How accurate are your Sexual Wellness tests?
• How do I register my Sexual Wellness Test to my portal?
• What if my sexual wellness sample cannot be processed?
• What does the Common Sexual Wellness testing kit measure?
• What does the Simple HealthKit Sexual Wellness 3-Panel Test include?
• What is Chlamydia (CT)?
• What is an STI or STD?
• What is Syphilis?

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• How do I register my Respiratory Wellness Kit to my portal?
• Who should be tested for COVID-19?
• What if my COVID-19 sample cannot be processed?
• What type of COVID-19 testing does Simple HealthKit provide?
• What is included in the Common Respiratory Wellness at-home test kit?
• How do I collect a nasal swab sample for the COVID-19 Test?
• What is included in the COVID-19 testing kit?
• How quickly will I get my result from my COVID-19 testing kit?
• How do I return my COVID-19 Sample?
• What does the Common Respiratory Wellness Test measure?

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• How long will my telehealth visit be?
• How long does it take for a prescription to be written?
• What if I have questions about my treatment options?
• Do you offer Telehealth; does it cost me anything to use?
• Will I receive aftercare if I have abnormal or positive test results?
• How does Telehealth work; can anyone use it?
• Should I get an additional test?

• Will my insurance cover the cost of my at-home test?
• How much do your tests cost?
• Does Simple HealthKit have the capability to bill insurance companies?
• Are your test kits FSA/HSA eligible?

• How can I contact Simple HealthKit?
• Where is the Simple HealthKit lab located?
• Is your lab CLIA-certified and CAP-accredited?
• How can we become a partner with SHK to start providing healthcare testing?
• How can I purchase tests in bulk for my organization?