Simple HealthKit FAQ

• How can I track the status of my testing kit?
• When do I receive my results?
• If I test positive for an STI, what should I do?
• Where is my sample tested?
• How to create an account as a new patient?
• What do I do if my test result is inconclusive or invalid?
• How do I register a new testing kit?
• Where can I find my site code?
• How do I use HSA/FSA benefits to pay for my testing kit?
• If I test positive for COVID-19, what should I do?

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• What is diabetes?
• What does the Diabetes test measure?
• What do the results of a kidney function test mean?
• How long does it take to get results from a Qualitative BHCG test?
• Can I use an at-home diabetes test to diagnose my condition?
• What are the symptoms of kidney disease?
• What should I do if I get a positive result on a Qualitative BHCG test?
• Can I get too much Vitamin D?
• How can I manage my diabetes?
• What is a Vitamin D test?

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• What does the Common Sexual Wellness testing kit measure?
• How do I return the Sexual Wellness Test?
• How do I collect a urine sample for the Sexual Wellness Test?
• How do I register my Sexual Wellness Test to my portal?
• What if my sexual wellness sample cannot be processed?
• What does the Simple HealthKit Sexual Wellness 3-Panel Test include?
• What is an STI or STD?
• What is Chlamydia (CT)?
• What is Syphilis?
• Who should be tested for an STI?

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• How do I register my Respiratory Wellness Kit to my portal?
• What type of COVID-19 testing does Simple HealthKit provide?
• Who should be tested for COVID-19?
• What if my COVID-19 sample cannot be processed?
• How do I collect a nasal swab sample for the COVID-19 Test?
• What is included in the Common Respiratory Wellness at-home test kit?
• What is included in the COVID-19 testing kit?
• How quickly will I get my result from my COVID-19 testing kit?
• How do I return my COVID-19 Sample?
• What does the Common Respiratory Wellness Test measure?

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• Can I talk to my preferred doctor about my Sexual Wellness test results?
• How long will my telehealth visit be?

• How can I contact Simple HealthKit?
• Is your lab CLIA-certified and CAP-accredited?
• Where is the Simple HealthKit lab located?
• What are Simple HealthKit’s Mission + Values?
• How can we become a partner with SHK to start providing healthcare testing?
• What does the COVID-19 testing program consist of?
• How secure is your data?
• What happens to my sample after it has been processed?
• What does the Sexual Wellness (STI) testing program consist of?
• How can I purchase tests in bulk for my organization?

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