Simple HealthKit Website FAQ
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Access My Portal
How can I track the status of my testing kit?
Where is my sample tested?
If I test positive for an STI, what should I do?
What do I do if my test result is inconclusive or invalid?
How to create an account as a new patient?
Where can I find my site code?
How do I register a new testing kit?
How do I use HSA/FSA benefits to pay for my testing kit?
When do I receive my results?
If I test positive for COVID-19, what should I do?
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Sexual Wellness
What does the Common Sexual Wellness testing kit measure?
What is an STI or STD?
What does the Simple HealthKit Sexual Wellness 3-Panel Test include?
What is Syphilis?
How do I return the Sexual Wellness Test?
What if my sexual wellness sample cannot be processed?
Who should be tested for an STI?
How do I collect a urine sample for the Sexual Wellness Test?
What is Chlamydia (CT)?
How do I register my Sexual Wellness Test to my portal?
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Respiratory Wellness
How do I register my Respiratory Wellness Kit to my portal?
What type of COVID-19 testing does Simple HealthKit provide?
Who should be tested for COVID-19?
What if my COVID-19 sample cannot be processed?
How do I collect a nasal swab sample for the COVID-19 Test?
What is included in the Common Respiratory Wellness at-home test kit?
How quickly will I get my result from my COVID-19 testing kit?
What is included in the COVID-19 testing kit?
How do I return my COVID-19 Sample?
How do I return my Common Respiratory Wellness test sample?
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Aftercare
Can I talk to my preferred doctor about my Sexual Wellness test results?
About Us
How can I contact Simple HealthKit?
What are Simple HealthKit’s Mission + Values?
What does the COVID-19 testing program consist of?
What does the Sexual Wellness (STI) testing program consist of?
Where is the Simple HealthKit lab located?
Is your lab CLIA-certified and CAP-accredited?
How can we become a partner with SHK to start providing healthcare testing?
How secure is your data?
What happens to my sample after it has been processed?
How can I purchase tests in bulk for my organization?
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