What if my COVID-19 sample cannot be processed?
TO ENSURE YOUR SAMPLE IS PROCESSED BY THE LAB, YOU MUST:
- Complete and apply the sample label to the tube with your registered name, date of birth, and date + time of collection.
- Ensure that the tube is completely closed after the nasal swab is added to the collection tub
Your sample may not be processed, and you may not receive a test result if you do not follow the instructions. Please reach out to your testing administrator or contact firstname.lastname@example.org for more information.