Please contact our customer support. Email us at help@simplehealthkit.com Call us at +1 (833) 474-7745 Our hours of operation are 8-5pm PST, Monday-Friday We will collect a little more information from you and determine how we can best help you in ...
Our test kits are designed for easy sample collection which makes collecting your sample easy. We provide detailed instructions as well as collection instruction videos on our secure portal at https://app.simplehealthkit.com/ which will be displayed ...
Please reach out to customer support by email, phone or chat. They will ask you to provide your sample ID# and will be able to pull up more specific information regarding your test kit and provide you guidance on next steps.
Human samples (urine, blood, stool, etc) have a limited amount of time outside of the body before they change or degrade. If your sample is not able to be analyzed effectively due to a delay, your sample will not be processed and you will receive a ...
Sample stability times vary by sample collection type and by test process. If you have more specific concerns or questions please reach out to customer support who can help answer them.