What if I collect my sample incorrectly or it is otherwise not usable?

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• How long is my sample viable for before it is not usable/post stability?

  Sample stability times vary by sample collection type and by test process. If you have more specific concerns or questions please reach out to customer support who can help answer them.

• How do I collect a urine sample for the Sexual Wellness Test?

  Before You Collect Before you begin, be sure to read through the instruction pages and make note of the following: Plan to collect your sample on the same day you are able to ship it out. Do NOT collect and ship your sample on Friday, Saturday, or ...

• Is it difficult to collect my sample at home?

  Our test kits are designed for easy sample collection which makes collecting your sample easy. We provide detailed instructions as well as collection instruction videos on our secure portal at https://app.simplehealthkit.com/ which will be displayed ...

• Where is my sample tested?

  Sample analysis is performed in the Simple HealthKit laboratory. Simple HealthKit laboratory is responsible for testing all laboratory specimens received that have been collected using the SHK test kits. Simple HealthKit Laboratory is located in ...

• What if my sexual wellness sample cannot be processed?

  TO ENSURE YOUR SAMPLE IS PROCESSED BY THE LAB, YOU MUST: Complete and apply the sample label to the tube with your registered name, date of birth, and date of collection. Ensure that the tube is completely closed after the urine is added to the ...