How long is my sample viable for before it is not usable/post stability?

How long is my sample viable for before it is not usable/post stability?

Sample stability times vary by sample collection type and by test process.  If you have more specific concerns or questions please reach out to customer support who can help answer them.

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    • What does it mean that my sample is post stability?

      Human samples (urine, blood, stool, etc) have a limited amount of time outside of the body before they change or degrade. If your sample is not able to be analyzed effectively due to a delay, your sample will not be processed and you will receive a ...

    • What should I do if I’m concerned my sample will not arrive in time to the laboratory be usable/viable?

      Please reach out to customer support by email, phone or chat. They will ask you to provide your sample ID# and will be able to pull up more specific information regarding your test kit and provide you guidance on next steps.

    • What if I collect my sample incorrectly or it is otherwise not usable?

      Please contact our customer support. Email us at help@simplehealthkit.com Call us at +1 (833) 474-7745 Our hours of operation are 8-5pm PST, Monday-Friday We will collect a little more information from you and determine how we can best help you in ...

    • Where is my sample tested?

      Sample analysis is performed in the Simple HealthKit laboratory. Simple HealthKit laboratory is responsible for testing all laboratory specimens received that have been collected using the SHK test kits. Simple HealthKit Laboratory is located in ...

    • What if my sexual wellness sample cannot be processed?

      TO ENSURE YOUR SAMPLE IS PROCESSED BY THE LAB, YOU MUST: Complete and apply the sample label to the tube with your registered name, date of birth, and date of collection. Ensure that the tube is completely closed after the urine is added to the ...