Where is my sample tested?
Sample analysis is performed in the Simple HealthKit laboratory. Simple HealthKit laboratory is responsible for testing all laboratory specimens received that have been collected using the SHK test kits. Simple HealthKit Laboratory is located in Fremont, CA. For more information, please email help@simplehealthkit.com.
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How are Simple HealthKit’s laboratory tests analyzed?
After collecting your sample, the specimen is sent to Simple HealthKit laboratory where it is tested. This evaluation may indicate the presence or absence of a condition being evaluated.
What if my sexual wellness sample cannot be processed?
TO ENSURE YOUR SAMPLE IS PROCESSED BY THE LAB, YOU MUST: Complete and apply the sample label to the tube with your registered name, date of birth, and date of collection. Ensure that the tube is completely closed after the urine is added to the ...
Is it difficult to collect my sample at home?
Our test kits are designed for easy sample collection which makes collecting your sample easy. We provide detailed instructions as well as collection instruction videos on our secure portal at https://app.simplehealthkit.com/ which will be displayed ...
What does it mean that my sample is post stability?
Human samples (urine, blood, stool, etc) have a limited amount of time outside of the body before they change or degrade. If your sample is not able to be analyzed effectively due to a delay, your sample will not be processed and you will receive a ...
How long is my sample viable for before it is not usable/post stability?
Sample stability times vary by sample collection type and by test process. If you have more specific concerns or questions please reach out to customer support who can help answer them.