I want to opt-out of all future communications; how can I do that?

I want to opt-out of all future communications; how can I do that?

You can always reach out to customer support by phone, email or chat and they will help you.

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    • I already returned my test kit; why am I still getting asked to return a kit?

      Once the return shipping label is scanned by the courier our system should know your kit is in transit and we should stop sending communications to you asking you to return your kit. If you believe you’re getting these communications in error or wish ...

    • I recently moved; will I still get my test results if I elected to receive notifications by mail?

      A: We run all direct mailings through the National Change of Address (COA) to check if someone has moved recently. If a forwarding address is found in the COA as per our policy we will mail to the new forwarding address. If you have also elected for ...

    • How do I get my test results?

      You can always access your test results directly by logging into our secure online portal at https://app.simplehealthkit.com/ after you create an account and register your kit (please note if you received your test from your healthplan it’s not ...

    • Are your test kits FSA/HSA eligible?

      In most cases our test kits are FSA/HSA eligible. Please look for the FSA/HSA logo on our product listing pages on our retail partner websites and select this option during checkout.

    • How do I contact support

      Best option would be to email us so we can help you faster. Email us at help@simplehealthkit.com Call us at +1 (833) 474-7745 Our hours of operation are 8-5pm PST, Monday-Friday