Where can I find my site code?
Your testing administrator will have all of the site codes for your organization and will let you know which one to use depending on which population you are in.
You may also reach out to us at help@simplehealthkit.com and we can provide you with the list of site codes for your organization.
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Where can I find a tracking number for my kit?
You can find the shipping tracking # for your kit by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. This will show you your tracking #. If you need any assistance please reach out to our customer ...
What if I can’t find my tracking number or my kit doesn’t have one?
Please don’t hesitate to call (833-474-7745 extension # 0015), email or chat with our customer support team who can help you locate your kit and your kit tracking #.
How much do your tests cost?
Our test costs vary by test since our costs to perform these tests are different by test. For specific test costs please refer to our online store or one of our retail partners where you can find our products.
Where is my kit or sample?
You can find where your kit is by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. If you need any assistance please reach out to our customer service team who can help if you have any additional ...
How do Simple HealthKit at-home tests work?
Simple HealthKit at-home tests include at-home collection kits that need to be mailed to our laboratory. There are various ways on how you could get one of our test kits: purchasing a test from one of our retail partners or our online store; or you ...