What if the name or date I write on my sample doesn’t match my kit registration information?

• Related Articles

• What if I can’t find my tracking number or my kit doesn’t have one?

  Please don’t hesitate to call (833-474-7745 extension # 0015), email or chat with our customer support team who can help you locate your kit and your kit tracking #.

• What if I register my kit too late? For example, after my kit is already in the mail or has arrived at the laboratory?

  You should register your kit as soon as you take your sample so that when you register your kit the time and date you input during the registration process and the time and date you write directly on the sample match. You can still complete kit ...

• What if my sexual wellness sample cannot be processed?

  TO ENSURE YOUR SAMPLE IS PROCESSED BY THE LAB, YOU MUST: Complete and apply the sample label to the tube with your registered name, date of birth, and date of collection. Ensure that the tube is completely closed after the urine is added to the ...

• How do I register my kit?

  Your kit should have instructions included on how to register your kit but you can also go to https://app.simplehealthkit.com/ create an account if you don’t have one already or input your email address and password. Once logged in you should see a ...

• Where is my kit or sample?

  You can find where your kit is by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. If you need any assistance please reach out to our customer service team who can help if you have any additional ...