What if I have an issue while trying to register my kit?
Try and carefully follow the instructions included with your kit and on our website at https://app.simplehealthkit.com/ to complete your kit registration. If you need help, rest assured there are customer support phone numbers and email addresses included on your kit package (typically on the back side) or you can also get support on our website including chat during normal business hours of operation.
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How do I register my kit?
Your kit should have instructions included on how to register your kit but you can also go to https://app.simplehealthkit.com/ create an account if you don’t have one already or input your email address and password. Once logged in you should see a ...
What if I register my kit too late? For example, after my kit is already in the mail or has arrived at the laboratory?
You should register your kit as soon as you take your sample so that when you register your kit the time and date you input during the registration process and the time and date you write directly on the sample match. You can still complete kit ...
How do I register my Respiratory Wellness Kit to my portal?
To begin registering, you will need Your test kit and your insurance information (If you are uninsured, contact your admin or Simple HealthKit help@simplehealthkit.com) There are five steps for registering your test: Entering kit detail Providing ...
Why do I need to register my kit?
Registering your kit is necessary for us to provide you with your test results. Your test results will be published on our platform and it’s how we know your email and other contact information in order to notify you when your test results are ready.
What if my kit is missing something?
If you believe your kit is missing something please reach out to customer support and provide more information. Customer support will be able to help you review what should be included in your kit and if there is an issue; help you resolve it ...