Simple HealthKit Website FAQ
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General Questions
Aftercare
Shipping
Privacy & Data
Test Sample
Test Results
Test Kit
Kit Registration
Orders & Returns
Payment & Insurance
Health Plans
Access My Portal
General Wellness
Sexual Wellness
Respiratory Wellness
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General Questions
How do Simple HealthKit at-home tests work?
What types of tests are available?
Aftercare
How long will my telehealth visit be?
How long does it take for a prescription to be written?
Do you offer Telehealth; does it cost me anything to use?
Will I receive aftercare if I have abnormal or positive test results?
What if I have questions about my treatment options?
How does Telehealth work; can anyone use it?
Should I get an additional test?
Shipping
When is the best time to mail back my kit?
How long does it take to receive my test kit?
What if my kit’s shipping is delayed?
Where can I find a tracking number for my kit?
What if my kit or sample is lost when shipping back to the laboratory?
Where is my kit or sample?
What if I can’t find my tracking number or my kit doesn’t have one?
Privacy & Data
Who has access to my test results?
What steps does Simple HealthKit take to protect my privacy?
Who is my data shared with?
What steps does Simple HealthKit take to protect my data?
What data is shared?
What if I made an error when entering my info on Simple HealthKit's secure portal?
Test Sample
How long is my sample viable for before it is not usable/post stability?
What does it mean that my sample is post stability?
What should I do if I’m concerned my sample will not arrive in time to the laboratory be usable/viable?
Is it difficult to collect my sample at home?
What if one or more of my test samples are not usable when they arrive at the laboratory?
What if I collect my sample incorrectly or it is otherwise not usable?
Test Results
How do I get my test results?
How long does it take to get my test results?
What if I have an abnormal or positive result and Simple HealthKit or my healthcare provider are unable to reach me on my phone?
What should I do if I get an abnormal or positive test result?
How long can I access my test results on the platform?
Can I print or download my test results?
Test Kit
How long does it take to receive my test kit?
Do I have to take the test right away?
What if I have questions about the directions; what should I do?
Can I get help if English is not my primary language?
What if my kit is damaged or an item within the kit is damaged?
What is Simple HealthKit’s policy on replacement kits?
What if my kit is missing something?
Kit Registration
How do I register my kit?
What if I have an issue while trying to register my kit?
What if I register my kit too late? For example, after my kit is already in the mail or has arrived at the laboratory?
What if the name or date I write on my sample doesn’t match my kit registration information?
Why do I need to register my kit?
Orders & Returns
Can I cancel my order?
What is your return & replacement policy for test kits?
How do I purchase or order a test?
Payment & Insurance
Will my insurance cover the cost of my at-home test?
How much do your tests cost?
Does Simple HealthKit have the capability to bill insurance companies?
Are your test kits FSA/HSA eligible?
Health Plans
I already returned my test kit; why am I still getting asked to return a kit?
Can I send my test results directly to my doctor?
I recently took this test at a clinic or my doctor’s office; why am I being asked to take this test again?
I recently moved; will I still get my test results if I elected to receive notifications by mail?
Where is my gift card?
Do I have to take the test right away?
Why am I being sent this test when I didn’t directly purchase one?
I want to opt-out of all future communications; how can I do that?
When can I expect to receive my test kit after I learn that I’ve been enrolled in a testing program by my health plan provider?
Access My Portal
How can I track the status of my testing kit?
If I test positive for an STI, what should I do?
Where is my sample tested?
What do I do if my test result is inconclusive or invalid?
Where can I find my site code?
How do I use HSA/FSA benefits to pay for my testing kit?
If I test positive for COVID-19, what should I do?
What factors may affect my laboratory test results?
How are my results kept private?
How are Simple HealthKit’s laboratory tests analyzed?
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General Wellness
What is diabetes?
What do the results of a kidney function test mean?
What are the symptoms of kidney disease?
What does the Diabetes test measure?
Can I use an at-home diabetes test to diagnose my condition?
What should I do if I get a positive result on a Qualitative BHCG test?
How long does it take to get results from a Qualitative BHCG test?
Can I get too much Vitamin D?
What is a Vitamin D test?
How can I manage my diabetes?
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Sexual Wellness
How do I return the Sexual Wellness Test?
How do I collect a urine sample for the Sexual Wellness Test?
How do I register my Sexual Wellness Test to my portal?
What if my sexual wellness sample cannot be processed?
How accurate are your Sexual Wellness tests?
What does the Common Sexual Wellness testing kit measure?
What does the Simple HealthKit Sexual Wellness 3-Panel Test include?
What is Chlamydia (CT)?
What is an STI or STD?
What is Syphilis?
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Respiratory Wellness
How do I register my Respiratory Wellness Kit to my portal?
What is included in the Common Respiratory Wellness at-home test kit?
Who should be tested for COVID-19?
What type of COVID-19 testing does Simple HealthKit provide?
What if my COVID-19 sample cannot be processed?
How do I collect a nasal swab sample for the COVID-19 Test?
How quickly will I get my result from my COVID-19 testing kit?
What is included in the COVID-19 testing kit?
How do I return my COVID-19 Sample?
What does the Common Respiratory Wellness Test measure?
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